The only issue I have and suggestion for this app I have is: there’s never any notice ahead for any maintenance for when the app or the webpage will be down. If they would give us an e-mail or text or even an inbox message in the app, say a day or two before scheduled maintenance or maybe even 12 hours before. That way users would know if they’d be able to access their account information or not at the time.
I know with me being a independent contractor and traveling a lot for work and sometimes for fun. It’s very convenient for me to have access 24/7 to my banking stuff. The rare occasions I have logged in maybe only three times out of using the app since 2017, have I experienced being kicked out of the app due a scheduled maintenance that was set for the time I happened to log on and couldn’t figure out why. So if you can add notifications for system maintenance or for down time a head of time when applicable, it make it a bit easier. I also love how I can deposit checks electronically.
The app is well organized, easy to use. As well is really great having the chat with agent, chat box. As well as some useful tools and tips I never knew was offered on here. Keep up the great work.
Thank you for this feedback on app maintenance notifications!October 23 , 03/28/2024
This experience has been a nightmare. Firstly, I was forced into this update because I couldn’t log on to my account as before. Then, I have to put in my login ID of which would not be accepted because I probably got one of my digits wrong. I’m 74 years old and function much better by good habits developed and I saved my login so I could save time when I check on my accounts, but your app doesn’t give a way to change your login ID. I waited on the phone for 30 min. To talk to a representative and no one responded. This is poor service and I am seriously thinking of changing banks. I have been with South State since it was originally First Federal and my parents were customers before me for decades. Please revise this service.
Thank you for reaching out. We apologize for this experience and want to resolve this for you as quickly as possible. Please send us a message at feedback@SouthStateBank.com with your full name and telephone number so we can have a banker reach out to you.trammmq , 05/30/2021
Only been using the app for a few minutes so I can’t say much but there are a few things that I picked up on immediately. Number one, the layout and design isn’t great compared to the centerstate app. The centerstate app had everything you needed in one spot so it was very convenient and easy to navigate. This app is still pretty easy to navigate I guess but I can’t understand why they wouldn’t stick to the simple layout that they had before instead of complicating things. Also, it’s ugly. Looks cluttered and not as organized as the centerstate app was. But that isn’t a huge issue for me.
What IS a huge issue is the lack of date and time on transactions. I’m hoping that this is just some type of glitch or one of the kinks theyll have to work out since the app is new?? Because I know d*mn well they couldn’t have possibly thought that getting rid of the ability to see the date and time of a transaction was a good idea. No one in their right mind would take that feature away. It’s important for obvious reasons that we get to see when exactly our money is coming in and going out. I REALLY hope this is fixed soon.
We appreciate your review and feedback. We will share this information about the transactions with our team.
The developer, South State Bank , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Compatibility iPhone Requires iOS 14.0 or later. iPad Requires iPadOS 14.0 or later. iPod touch Requires iOS 14.0 or later. Apple Watch Requires watchOS 7.0 or later. Apple Vision Requires visionOS 1.0 or later.
Languages English, Portuguese, Simplified Chinese, Spanish, Traditional Chinese Age Rating 4+ Copyright © 2021 SouthState Bank, N.A. Price Free